In this collection
10 articles
- OverviewStart here to understand UserJot Conversations, the live chat and shared inbox built into the widget, before turning it on.
- Turn on ConversationsEnable the Conversations beta and understand what changes for your users.
- The conversations inboxUnderstand what lands in each inbox view, how assignment works, and how to find any conversation.
- Reply to conversationsReplies, internal notes, slash commands, snooze, and reminders.
- Email forwardingAnswer support email alongside chat, without changing your DNS.
- Operators and availabilityOperator profiles, working hours, and what customers see of your team.
- Away repliesAutomatic acknowledgments when the whole team is away.
- Customize chat in the widgetShape what customers see when they start a conversation in the widget.
- Conversation notificationsSet up push and email alerts for new conversations, customer replies, and assignments.
- Block sendersBlock conversation senders and manage the block list.
