7h ago

Improve Branded Automated Email Experience

It would be amazing if we could get some improvements to the automated emails that are sent when a feature request progresses through its various statuses or if a reply is received etc. The emails are currently quite difficult to understand at a glance. My worry is that it's not immediately clear to a customer, what it is that they're actually looking at. There's practically no branding of our company, which makes it difficult for them to discern whether it's from us or not. Quite often, a customer might have submitted a feature request many months ago and might have completely forgotten that they did that. This is then compounded because in the email they see reference to UserJot and in the email signature our brand - leaving them struggling to work out who UserJot is and whether this is something from us or not. My broader point i suppose, is that these emails just feel a bit disconnected from the otherwise beautiful experience over on the website itself. Just wondering if there's anything we can do here to make this a bit more user-friendly, a bit more beautiful from a UI standpoint, and a bit more on brand from our standpoint. Thanks so much :)

Planned