Dec 26
Not receiving a password reset email in some cases
It seems in some situations, UserJot is not sending out rest emails.
I received this message from one of my users, after I told them to sign up with the same email on UserJot after migrating from Canny:
"I signed up at userjot, but my password manager didn't save the random password it generated, and now when I use "forgot" on the login page, the reset email never reaches me (and yes, I've checked all the spam folders/queues)."
I tested with a few test accounts I have, and it appears that in some cases, I do receive a reset email. But not for all. For example, for this email `apps@nikolozi.com` apps@nikolozi.com ', I'm not able to receive a reset password email.
(I can also provide the user’s email address, who reported this issue to me, if it helps.)
And I don’t have a way to reset user passwords. I’m assuming this is because they are registering globally for UserJot and not just for my subdomain?
Closed
Hey, we are in the process of migrating our email provider right now, so this is most likely caused by that. Give me a bit and I will make sure the issue is resolved.